Policy

Buttafly Jonez

Policy

Thank You for shopping at www.buttaflyjonez.com

Visit Buttafly Jonez Artisan Collective at 18333 Dolan Way #203 Santa Clarita, CA 91387

Monday CLOSED 

Tuesday - Friday 11a to 7p

Saturday 11a to 5p

Sunday CLOSED 

Please allow 1 to 2 days to process depending on sales or Sabbath Days/Holidays or days that we're closed.

After that, please allow USPS 2-3 days for your order to arrive. A shipping confirmation/tracking number will be given upon request. Requests should be sent to orders@buttaflyjonez.com after considering the time frames. 

Shipping is FREE for you but not for US! Buttafly Jonez will use the most economical way to ship to you which is either first class or Priority USPS.. or UPS/Fedex depending.

Free shipping only occurs in the United states and APO addresses. Shipping over seas is possible. There will be an Invoice sent for shipping and any tariffs where applicable.

Return Policy. All returns will be done through Pay Pal or Stripe where the transaction occurred minus shipping and handling costs and transaction fee or Stripe credit card services.

Shipping is FREE across the site. 

Call (818) 421-3091 to pick up an order placed online. 

Buttafly Jonez llc is NOT responsible for packages NOT sent or incorrectly delivered by USPS. Buttafly Jonez llc will send a delivery confirmation number upon request. Each Delivery Confirmation and package  includes a $50 insurance coverage provided by the purchase of shipping through USPS (if sent Priority). If it was proven that USPS did not deliver the package at the correct address or the package was damaged, USPS will give you $50. Buttafly Jonez llc will no longer replace packages incorrectly delivered by USPS. If it was found to be the fault of Buttafly Jonez llc, there will definitely be a replacement package sent immediately no additional charge or shipping. Please ensure you are giving Buttafly Jonez llc the correct address. $7 will be charged to redeliver the package upon a return on a package addressed incorrectly.

All returns must be sent back to www.buttaflyjonez.com upon discussion of the problems with the product with the company. All unused portions returned and postage paid by purchaser.

Buttafly Jonez llc is NOT responsible for any allergic reactions. Please READ ingredients and please test on a small portion of your skin before applying all over. All ingredients are listed on the labels for your protection. Fragrances are a blend of synthetic fragrance oils and essential oil. Synthetic oils are cosmetic grade. All fragrances are Paraben Free, refined, Phalate Free (Hormone) Butters include NO mineral oil, petroleum oil, or genetically engineered plant products. Most products on the site are VEGAN with the exception of Lip Butters (Beeswax). 

Buttafly Jonez llc is not responsible for fragrances that are not "liked".
Buttafly Jonez products that contain butters and oils that WILL melt in extreme heat. DO NOT leave products in cars as it grows to over 100 degrees inside even in mild weather. All Buttafly Jonez products should be kept at room temperature between 60 and 70 degrees Fahrenheit. Please mind the shipping date and mailing address provided by Buttafly Jonez to assure a stable product.

The above statements are solely the opinion and research of Buttafly Jonez and have not been not FDA assessed or approved.

It is suggested that all products are used within 6 months to a year after purchase to maintain freshness as Buttafly Jonez uses only fresh ingredients. Keep all products between 60 and 70 (room temperature) for preservation of the ingredients. You may always refrigerate your products to keep them longer (great idea if items are bought in bulk). They do not have to STAY in the fridge.. just until you're ready to use them.

any questions??
(818) 421-3091.. Ask for Buttafly